Terms and Conditions

 Use of our website is governed by the terms and condition set out below. We shall endeavour to keep this as brief and easy to understand as we possibly can. From now on Tree Lemon shall be referred to as either: We, Us or Our. By using our website and placing an order with us you are agreeing to our terms and condition. They do not affect your statutory rights.

PAYMENTS

• All orders must be paid for in full before goods are dispatched. 
• We do not accept deposits or part payment of any kind.
• We will retain ownership of the goods until full payment has been made and funds have cleared.
• Orders cannot be cancelled after 24 hours of payment being received for Special Delivery orders and 48 hours for all other orders (see below under Delivery). Within these periods we will accept a cancellation and offer a full refund. Please contact us by email only at: enquiries@treelemon.com to cancel (not by telephone).

Payment - UK only

• All goods are priced in GB Pounds and are inclusive of all taxes.
• We only accept payment in GB Pounds.
• We accept payment by PayPal (you can pay by Debit & Credit Card without a PayPal account), Cheque and Bank Transfer. You select a payment option at checkout. 
• We do not accept cash.

Payment - Overseas only

• All goods are priced in GB Pounds and are inclusive of all taxes.
• We only accept payment in GB Pounds.
• We accept payment by PayPal only.
• You can pay by Debit & Credit Card without a PayPal account.

Personal Information we ask for

• Payment details. 
• Contact information: name, postal address and email address

Why we need this information

• Obtain payment
• Process and deliver your order
• Record keeping

What we will and will not do with this information

• We will only use your personal information for the purpose of selling you candles, and will never under any circumstances give it out to third parties, unless we are required by law to do so. We may use your personal information to contact you about products and offers on our website. If you would rather we did not you can opt out by simply telling us.
• If you believe that any personal information we have for you is incorrect or incomplete, please inform us as soon as possible.

DELIVERY & RETURNS

Delivery - UK only

• Orders are normally sent within 1-3 days of receiving full cleared payment.
• FREE Recorded Delivery with either Royal Mail or My Hermes (service is of our choosing and depends upon the order size and destination) is included in the price. You should receive your order within 2-3 days of despatch. From ordering to receiving your candles the minimum period should be 3 days and maximum 6 days. Guaranteed Next Day Delivery is also available with the Royal Mail 'Special Delivery' service at additional cost.
• If no-one will be available to take delivery please inform us that you do not want to take advantage of our FREE Recorded Delivery service and where you want the delivery left. e.g. in a shed, with a neighbour etc. There is a box in which to do this during the checkout process.
• Please provide us with an alternative address if you do not want your order sent to your home address. There is a box in which to do this during the checkout process.
• If there is no-one available to sign, a delivery might be attempted the next day or the package might be taken to a facility for collection by yourself. A card with contact details for the delivery company will be left.
• To receive your order by the next working day please select Royal Mail Guaranteed Next Day ‘Special Delivery’ at the checkout. We can only guarantee delivery the next working day if your order is placed before 10am on the preceeding day. There is an additional cost for this service which is calculated by the monetary amount of the order.
• In all delivery times stated above, Weekends and Bank Holidays are not included. 

Delivery - Overseas only

• Orders are normally sent within 1-3 days of receiving full cleared payment
• You should receive your order within 4-10 days of dispatch. So, from ordering to receiving your candles, the minimum period will be 5 days and maximum 13 days. 
• Please provide us with an alternative address if you do not want your order sent to your home address. There is a box in which to do this during the checkout process.
• Orders are not sent by Recorded Post but are sent with proof of posting.
• In all delivery times stated above, Weekends and Bank Holidays are not included.

Returns - UK only

Our candles should reach you in perfect condition and as described on our website. If you have any concerns please contact us by email at: enquiries@treelemon.com for refunds and returns.

• Modified or adapted candles will not qualify for a refund.
• Goods damaged in transit or lost (once accepted as lost by the delivery company), will qualify for like for like replacement or full refund. We will pay for return postage.
• Customers shall be deemed to have accepted goods as satisfactory if we are not notified within 7 days of delivery for damage or within 28 days of your order been despatched for lost goods.
• If you believe a package has been tampered with it is your responsibility to refuse to sign for the package. In this instance you should not take delivery or open the package. If all adhered to we will issue a full refund after the package has been returned. Returns are at our expense.
• Candles that have NOT been cared for and/or NOT burnt according to our advice under the heading Caring For Your Beeswax Candle will not qualify for a refund.
• Late delivery is NOT a valid reason to qualify for either a return or refund. Once the goods have left our possession we have no control or responsibility over delivery times. The exception to this is Guaranteed Next Day 'Special Delivery', which if late will qualify for a full refund of your postage costs or a full refund if you choose to return your order. Returns will be at our expense. To qualify we MUST be notified of late delivery within 72 hours of due delivery date.
• Yours statutory rights are not affected.

Returns - Overseas only

• We are sorry, but damaged or lost goods do not qualify for replacement or refund as overseas delivery services are beyond our control. Depending upon the circumstances you might be able to claim compensation with PayPal.

  We want you to thoroughly enjoy your Tree Lemon Beeswax candle, but for optimum performance and safety please take a few minutes to read our simple tips and safety advice:

1. Allow your candle 24 hours to adjust to room temperature before lighting for the first time.

2. All types of our Cotton Wick Candles come ready to use. No need to trim the wick before first or each subsequent use. Please place our Christmas Trees & Beehive Candles on a heat resistant container with raised edges as molten wax can run down the side of the candle and pool onto the surface the candle is placed upon. 

Our Wooden Wick Candles come ready to use. No need to trim the wick before the first use, but for each subsequent use (wait until the wax has set first) gently remove the soft blackened wood with soft tissue paper (DO NOT use scissors or any other sharp instrument), holding the Candle upside down over a suitable container to prevent any debris from falling into the wax. You should do this before each time you relight your candle, otherwise the wick might not relight, under perform or self extinguish. Cracking of the wax on the surface can occur, when new and after use. This is quite normal and does not affect performance.

3. DO NOT place a lit candle in a draft.

4. DO NOT place a lit candle close to inflammable materials.

5. Glass can be become extremely hot. Please take care when handling.

6. ALWAYS place a lit candle on a stable heat resistant surface.

7. Whenever possible please allow the liquid wax pool to reach right across candles in a container before extinguishing (time varies with the size of the candle, but is approximately 3-4 hours). This will ensure a melt hole is not created through the center which can affect the performance.

8. When not in use please keep your candle in a dry, dust free shady place away from direct sunlight. Our glass jars come with an airtight glass lid, perfect for keeping your candle clean when not in use. They are NOT to be used to extinguish the flame. They also make great re-usable airtight storage jars. To achieve sparkling clean glass (DO NOT put the lid in the dishwasher) we suggest you wash the jar.....only after all wax has been used or removed.....in a dishwasher on a hot temperature setting after removing all labels first. The lid can be washed with warm soapy water.

9. Beeswax is totally smoke and soot free, however a small amount of smoke and/or soot might occur from the burning wick.

10. Allergies can be caused by anything, very occasionally even by pure natural beeswax. Please refrain from use if you have any health concerns.

11. DO NOT leave a lit candle unattended, and unless supervised by a responsible adult never leave with infants, young children or pets that are free to roam.